FAQ

Shipping

How long does delivery take?

We pack and ship your order within 1–3 business days. Standard goes with Australia Post, or pick Express at checkout if you need it sooner. How long it takes after that depends on where you are and which option you choose. Public holidays don't count as shipping days.

How much is shipping?

Within Australia it's $10 for Standard, free on orders over $100, or $15 for Express. International shipping is a flat $20.

Do you ship overseas?

Yep. We ship to New Zealand, the US, Canada, the UK, a bunch of Europe and parts of Asia for a flat $20. Pop your address in at checkout to see if we can get to you.

Can you deliver to a PO Box?

Not right now. We can't deliver to PO Boxes, parcel lockers or post offices. If you're sending it to a business, make sure someone's there during business hours.

Returns

Can I return my pashmina?

Yep, you've got 30 days from when it arrives. It needs to be unworn, with tags on and in its original packaging.

How do I start a return?

Email info@voncler.com.au with your order number, which piece you're returning and why, and we'll send you instructions.

When do I get my refund?

Once we've got it back, the refund goes to your original payment method within 10 business days. Your bank might take a little longer to show it.

Can I swap for a different print?

We don't do exchanges, sorry. Return it for a refund and grab the one you want.

Damaged or wrong order?

Email us straight away at info@voncler.com.au and we'll sort it out.

The pashminas

What are they made of?

100% wool. Thin but warm, and they pack down really small.

How do I wear it?

As a hood, a scarf, a shoulder wrap, a hip tie, or tied to your belt loop. There's more on our Our Story page.

Still got questions?

Hit us up on our Contact page.