Refund policy
Changed your mind? No stress.
You've got 30 days from when your order arrives to ask us for a return.
To be eligible, it needs to be in the same condition you got it in: unworn, with tags on and in its original packaging. You'll also need your receipt or proof of purchase.
How to start a return
Here's how:
- Send us an email at info@voncler.com.au.
- Include your order number.
- Let us know which item you'd like to return and why.
- Once your return is approved, we'll send you instructions on how and where to send it. Please don't post anything back before we've approved it, as we can't accept returns we weren't expecting.
Once we've got it back, we'll refund your original payment method within 10 business days. Your bank or card provider might take a little longer to show it.
If it's been more than 15 business days since we approved your return, email us at info@voncler.com.au.
Damages and issues
Please check your order when it arrives. If it's faulty, damaged or not what you ordered, email us straight away at info@voncler.com.au and we'll make it right.
Exchanges
We don't do exchanges, sorry. If you'd like a different print, return the one you have for a refund and grab the one you want.